1. Introduction and Scope of Application
These Terms and Conditions govern the use of our website and the services provided by our store.
They apply to all user activities, including but not limited to:
- Account creation and management
- Browsing and purchasing products
- Order payment
- Shipping and order tracking
- After-sales customer support
By using this website, users agree to these Terms and Conditions in full.
We reserve the right to update or modify these terms at any time. Updated versions will be published directly on the website.
2. User Accounts and Responsibilities
Certain features of the website require the creation of a personal account.
Users agree to:
- Provide accurate, complete, and up-to-date information
- Safeguard their login credentials
- Accept responsibility for all activities conducted under their account
We take reasonable measures to maintain website security. However, temporary interruptions may occur due to maintenance or circumstances beyond our control.
3. Products, Availability, and Pricing
Products offered on the website include detailed descriptions, materials, specifications, and illustrative images.
Important information:
- Prices are listed in USD and include applicable taxes
- Product availability is subject to stock levels
- We reserve the right to update product information and pricing without prior notice
4. Orders and Payments
An order is considered valid only after payment has been successfully confirmed.
Customers will automatically receive:
- An order confirmation email
- An order number
- Transaction-related information
All payments are processed through secure systems using advanced security protocols.
5. Shipping
After payment confirmation, orders are typically processed within 2–5 business days.
Processing includes packaging, quality inspection, and preparation for shipment.
Processing Cutoff Time:
- Orders placed before 4:30 PM will be processed on the same business day.
- Orders placed after 4:30 PM will begin processing on the next business day.
- Orders placed on public holidays will be processed starting on the following business day.
Shipping is handled by professional logistics partners to ensure reliable service.
Estimated Delivery Time:
- Orders are expected to arrive within 6–12 business days after shipment.
- Delivery times may vary based on destination and operational conditions.
- In case of unusual delays, customers may contact customer service for assistance.
For additional details, please refer to our Shipping Policy.
6. Order Cancellation
The following conditions apply:
- Customers may request order cancellation within 36 hours of order confirmation, provided that processing has not yet begun.
- Cancellations are permitted only if the order has not entered the shipping stage.
Approved cancellations within the allowed timeframe will receive a full refund.
- Cancellation requests submitted after 36 hours or for orders that have already been shipped cannot be accepted.
In such cases, customers may receive the package and proceed with a return according to the applicable return procedure.
For more information, please refer to our Order Cancellation Policy.
7. Returns and Refunds
Customers may submit a return request within 40 days of receiving their order.
- Returned items must be in their original condition, unused, and include all accessories, components, and original packaging.
To ensure proper inspection, direct exchanges are not offered.
Important conditions:
- Return requests must be submitted by email and include the order number and a brief reason for return.
- Returns sent without prior authorization will not be accepted.
- Items must be securely packaged to prevent damage during transit.
- A prepaid return shipping label is included inside the package, allowing customers to initiate returns upon receipt.
For additional details, please refer to our Return, Exchange, or Refund Policy.
8. Data Protection
We process personal data in accordance with applicable U.S. privacy laws and our internal policies.
Data processing primarily relates to:
- Order management
- Customer relationship management
- Service improvement
9. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the applicable laws of the United States.
In the event of a dispute:
- Jurisdiction shall be determined in accordance with applicable consumer protection laws
- Customers may choose to use recognized alternative dispute resolution services where available
10. Contact Information
Email: orderstatus@sereneix.com
Phone: +65 (848) 73638
Address: 80 KIM SENG ROAD #30-01, SINGAPORE 239426, SINGAPORE
Customer Service Hours: Monday to Friday, 9:30 AM – 4:30 PM (Business Days)
Delivery Area: United States
