These terms apply to all orders placed through our website.
Delivery is available exclusively within the United States, including residential and remote areas.
Orders are not shipped outside the United States.
All items purchased from our website include free shipping within the United States.
The amount shown at checkout represents the final total payable by the customer and includes applicable taxes. No additional charges will be required upon delivery.
After payment is successfully completed, orders are typically processed within 2–5 business days.
Order processing includes order verification, quality inspection, packaging, and preparation for shipment.
Processing Cutoff Time:
Shipments are handled by professional logistics partners to ensure reliable delivery.
Estimated Delivery Time:
Delivery times may vary depending on the delivery address and carrier operations. If an unusual delay occurs, customers may contact customer service for assistance.
All prices displayed on our website include applicable taxes in accordance with U.S. regulations.
No additional tax-related fees will be charged at the time of delivery.
Once an order has been shipped, customers will receive an email containing tracking information.
If tracking details cannot be accessed, customer service is available to provide support.
Email: orderstatus@sereneix.com
Phone: +65 (848) 73638
Address: 80 KIM SENG ROAD #30-01, SINGAPORE 239426, SINGAPORE
Customer Service Hours: Monday to Friday, 9:30 AM – 4:30 PM (Business Days)
Delivery Area: United States
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