Payment Policy
1. Accepted Payment Methods
Our website offers multiple secure payment options to ensure a smooth and reliable shopping experience.
All transactions are processed in U.S. Dollars (USD) through fully encrypted payment systems.
Accepted payment methods include:
- Visa
- MasterCard
- Discover
- Diners Club
- JCB
Payments are processed exclusively by certified and secure payment service providers.
No payment information is stored or shared with unauthorized parties.
2. Payment Security
Transaction security is a top priority for our store.
Key security measures include:
- Use of secure SSL-encrypted connections
- Advanced authentication and fraud-prevention systems in line with applicable U.S. security standards
- Payment data processing handled only by authorized service providers
Sensitive payment details are never disclosed to unauthorized third parties.
3. Payment Confirmation
After a payment is successfully completed, customers will receive a confirmation email containing:
- Order number
- Purchase details
- Confirmation of successful payment
If a payment is not authorized or fails to process, the order will be automatically canceled.
Customers may review order and payment status through their personal account on the website, where available.
4. Billing and Documentation
For each completed order, an electronic confirmation is sent to the email address provided at checkout.
Important information:
- The confirmation email serves as proof of payment
- Billing documentation may be requested during the checkout process
- All billing records are issued in USD and comply with applicable regulations
5. User Protection and Responsibility
We are committed to ensuring transparency, integrity, and security throughout all payment-related processes.
Our commitments include:
- Handling payment-related data in accordance with applicable U.S. privacy and security regulations
- Providing assistance in cases of suspected or unauthorized transactions
- Cooperating with relevant financial institutions when necessary
In the event of any payment irregularities, customers are encouraged to promptly contact their bank and our customer service team.
6. Contact Information
Email: orderstatus@sereneix.com
Phone: +65 (848) 73638
Address: 80 KIM SENG ROAD #30-01, SINGAPORE 239426, SINGAPORE
Customer Service Hours: Monday to Friday, 9:30 AM – 4:30 PM (Business Days)
Delivery Area: United States