Contact Policy
1. Introduction
We are committed to supporting all customers and visitors throughout every stage of their experience on our website.
This section is intended for anyone seeking information, assistance, or clarification regarding the services provided by our store.
Our support team strives to deliver timely, professional, and accurate assistance both before purchase and after order delivery.
Every inquiry is handled with care to ensure clear communication and effective solutions.
2. How to Contact Us
Customer support for our store is available through the following channels:
- Email: Recommended for general inquiries, support requests, and detailed questions
- Phone: Recommended for urgent matters or complex situations
To help us respond efficiently, customers are encouraged to include:
- Order number (if available)
- A clear description of the question or issue
- Any relevant attachments such as photos, documents, or screenshots
3. Customer Service Availability
Our customer service team is available:
- Monday to Friday, 9:30 AM – 4:30 PM, excluding public holidays
Response times may vary during peak periods, but we make every effort to provide assistance as quickly as possible.
4. Areas of Assistance
Customer service provides support for, but is not limited to:
- Order information and shipment status
- Questions related to payments, returns, and refunds
- Requests regarding order changes or cancellations
- Product details, availability, and applicable policies
5. Our Commitment to Customers
Our customer support is guided by:
- Clear and transparent communication
- Timely and accurate responses
- Personalized assistance
- Continuous improvement of service quality
Each interaction is viewed as an opportunity to strengthen our commitment to customer satisfaction.
6. Contact Information
Email: orderstatus@sereneix.com
Phone: +65 (848) 73638
Address: 80 KIM SENG ROAD #30-01, SINGAPORE 239426, SINGAPORE
Delivery Area: United States